Our tailor-made treatments allow you to restore the health of your eCommerce, heal your customer experience and vaccinate you with Artificial Intelligence.
B2B and B2C eCommerce
Your product catalogue on a digital drip.
From strategic protocol design to operational execution, every step is calibrated with surgical precision.
We inject the right doses of optimisation into your acquisition channels.
Result: a faster-beating growth engine and a healthy, thriving ROI!
Clinical assessment of the user journey.
We detect every friction point like an infectious hotspot.
We prescribe and implement tailored antidotes.
Results:
Stronger satisfaction. Revived engagement.
Loyalty — guaranteed.
Intensive program: introductory webinar, hands-on thematic workshops, personalised 'Docteur Digital' diagnosis and immersive bootcamp.
We explore ChatGPT and its cousins, image generation, AI-powered editorial calendars, and tailored workflows.
Each session is a surgical procedure to embed AI into your processes and boost your productivity.
Your digital performance. Diagnosed. Treated. Optimised.
Your eCommerce under the microscope
Audit & Strategic Vision
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In-depth analysis of your business model
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Development of a strategy based on ambitious yet achievable objectives
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Collaborative construction of a digital roadmap with performance tracking indicators
Operational Excellence
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Optimization of the user experience across all touchpoints
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Deployment of high-performance acquisition levers
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Strengthening of conversion techniques (merchandising, pricing, promotional tactics, etc.)
Sustainable Performance
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Innovative customer loyalty strategies
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Profitability management through defined performance indicators
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Selection and integration of the right technological solutions
Analysis
Planning
Excellence
Customer Experience Treatment
Data-Driven Optimization of the Customer Journey
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In-depth data analysis to eliminate friction at every key stage
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Acquisition: Attracting ideal customers
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Conversion: Turning interest into action
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Retention: Building lasting relationships
Measuring & Managing Customer Satisfaction
NPS (Net Promoter Score) measurement to improve customer satisfaction
Omnichannel Conversational Strategy
Personalized and consistent dialogue with your customers across touchpoints:
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Relationship marketing (eCRM)
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Social media
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Instant messaging (SMS, WhatsApp)
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Emerging conversational channels
Optimization
Data analysis
Strategy
Team Acculturation
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Organizing interactive sessions on generative AI, its applications in optimizing customer experience, and its integration with eCommerce technologies
Implementation
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Evaluating opportunities to integrate AI into your existing processes to maximize operational efficiency
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Establishing an iterative optimization process to refine AI models and maximize return on investment
Acculturation
Opportunities for integration
Processes