Brands that trusted us
Testimonials
What they say
01
From transactional to relational
Turning a sales website into a truly engaged brand
An e-commerce player specializing in electronic equipment wanted to move from a transactional model to a lasting relationship with its strategic customers
Step 01
Diagnosis
In-depth analysis of customer segments, mapping of key moments in the journey, identification of differentiation levers
Step 02
Prescription
Redesign of journeys by segment, fine-grained campaign personalization, tailor-made experiences, enriched offer, reworked loyalty program
Step 03
Execution
Team training, continuous A/B testing, iterative optimization
02
Digital transformation of a fashion brand
When social media powers e-commerce
A footwear brand with a strong social media following but disappointing online sales: traffic was there, conversion wasn't
Step 01
Diagnosis
Full audit of the digital strategy, evaluation of objectives, analysis of omnichannel influence and the customer journey
Step 02
Prescription
Redesign of the e-commerce architecture, integration of social content into the purchase journey, harmonization of product data, unified CRM
Step 03
Execution
Team training on new tools, digital merchandising optimization, data-driven inventory management