Brands that trusted us
Testimonials
01
Turning a sales website into a truly engaged brand
An e-commerce player specializing in electronic equipment wanted to move from a transactional model to a lasting relationship with its strategic customers
Step 01
In-depth analysis of customer segments, mapping of key moments in the journey, identification of differentiation levers
Step 02
Redesign of journeys by segment, fine-grained campaign personalization, tailor-made experiences, enriched offer, reworked loyalty program
Step 03
Team training, continuous A/B testing, iterative optimization
02
When social media powers e-commerce
A footwear brand with a strong social media following but disappointing online sales: traffic was there, conversion wasn't
Step 01
Full audit of the digital strategy, evaluation of objectives, analysis of omnichannel influence and the customer journey
Step 02
Redesign of the e-commerce architecture, integration of social content into the purchase journey, harmonization of product data, unified CRM
Step 03
Team training on new tools, digital merchandising optimization, data-driven inventory management
03
« Nexperio helped us completely rethink our digital strategy and our customer relationship. Results from the online sales channel doubled in 6 months »
The online channel doubles in six months
Melissa and Nexperio: a complete rethink of a fashion brand’s digital strategy and customer relationship
Step 01
Audit of the digital strategy and the customer relationship: what works, what holds it back, what needs rethinking
Step 02
A complete redesign of the digital strategy and the customer relationship journey
Step 03
Rollout over six months, with the online sales channel tracked as the outcome indicator
Case studies
Each case study follows the method step by step, from diagnosis to results.
CX audit of a Shopify checkout and 9 fixes in 21 days
Maison Céleste sells home linen online. Traffic is growing, ads are running, the catalogue works, and yet orders are flat. On a Shopify shop of this profile, 12,000 visits a month often produce around 140 or...
AEO / GEO for a workshop that did not exist in ChatGPT
Atelier Moreau is a plumbing and heating workshop in Lyon since 2011. Two plumbers, an apprentice, one manager. The order book is full, revenue comes from word of mouth and a Google Business profile with 240...
A 4-email sequence that recovers what acquisition already paid for
Atelier Sauge sells natural cosmetics online. Traffic is there, the monthly newsletter goes out, the email base grows, and yet revenue is flat. On a shop of this profile, about seven carts in ten are abandon...
The figures quoted are based on public industry studies.
