Tailor-made solutions in eCommerce, Customer Experience and Digital Transformation, nexperio analyzes your specific needs and guarantees tangible results
eCommerce
nexperio analyzes your business model, develops a detailed strategic roadmap with you and supports you in the implementation of your ecommerce strategy:
- selection of platforms
- optimization of user experience
- traffic acquisition
- Customer Loyalty
- global vision to ensure profitability
Customer experience
We use your data to optimize the customer experience at all stages:
- acquisition
- conversion
- loyalty
We measure NPS (Net Promoter Score) to assess satisfaction. At the same time, we deploy CRM, cross-selling and up-selling strategies to optimize customer value and increase your revenue.
Digital Transformation
From the co-construction of alternatives, to the implementation of processes and tools, nexperio supports your teams in digital transformation and change management. Our expertise covers the definition of the strategic vision, the implementation of operational processes and the deployment of tools, ensuring constant support at each stage.
Let’s build your digital success together!
Analysis
Strategy
Planning
eCommerce Consulting
Strategic Analysis and Planning
• Evaluation of the business model to identify optimization levers
• Development of a medium and long term eCommerce roadmap, including clear objectives and key milestones
• Analysis of market trends and competitive strategies to identify growth opportunities
Planning and Design
• Identification of infrastructure needs and recommendations for optimal technological solutions
• Design of optimized customer journeys to improve the user experience
• Development of strategies to improve customer experience across all touchpoints
Analysis
Strategy
Planning
Customer Experience Optimization
User Experience Optimization
• UX/UI audits to identify friction points and conversion rate optimization (CRO) opportunities
• Personalization solutions to deliver relevant product recommendations and improve customer engagement
• Advice on the redesign of merchandising and product catalog
• Pricing analysis and promotional tactics
Customer relationship management
• Selection and implementation of CRM solutions adapted to the specific needs of the company
• Development of CRM strategies to improve customer loyalty and engagement: e-mailing, push, telesales...
• Deployment of an omnichannel loyalty program
Data analysis
Optimization
A/B Test
Digital Transformation
Analysis of strategic alternatives
• Co-construction of the transformation plan and define the change management processes as well as the necessary tools
• Implementation of short-term tactical actions
• Development of a medium and long term roadmap.
Support and implementation
• Establishment of a dedicated management structure: committees, definition of actors and roles
• Training and support for teams
Desirable future
Transformation plan
Implementation and management
Marketing & Sales Support
Digital Marketing Strategy
• Development of SEO and content marketing strategies to increase online visibility and attract qualified traffic
• Advertising budget management and arbitration to maximize return on investment (ROI)
• Supervision of teams and/or management of external agencies
Analysis and Reporting
• Configuring analytics tools to track eCommerce performance and gain actionable insights
• Production of regular reports and provision of insights to guide strategic decisions
Analysis
Budget management
Management
Training and Support
Team Training
• Organization of workshops and training for internal teams on specific topics such as generative artificial intelligence, customer experience optimization, and the use of eCommerce technologies
Support
• Configuring analytics tools to track eCommerce performance and gain actionable insights
• Production of regular reports and provision of insights to guide strategic decisions
Workshops and training
Analysis tools
Report and insights