Custom eCommerce Solutions
Optimized Customer Experience
Strategic Digital Transformation
eCommerce B2B et B2C
nexperio analyzes your business model, develops a detailed strategic roadmap with you and supports you in the implementation of your ecommerce strategy:
- selection of platforms
- optimization of user experience
- traffic acquisition
- Customer Loyalty
- global vision to ensure profitability
Customer experience
We use your data to optimize the customer experience at all stages:
- acquisition
- conversion
- loyalty
We measure NPS (Net Promoter Score) to assess satisfaction. At the same time, we deploy CRM, cross-selling and up-selling strategies to optimize customer value and increase your revenue.
Digital Transformation
From the co-construction of alternatives, to the implementation of processes and tools, nexperio supports your teams in digital transformation and change management. Our expertise covers the definition of the strategic vision, the implementation of operational processes and the deployment of tools, ensuring constant support at each stage.
Let’s build your digital success together!
eCommerce Consulting
Audit & Strategic Vision
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In-depth analysis of your business model
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Development of a strategy based on ambitious yet achievable objectives
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Collaborative construction of a digital roadmap with performance tracking indicators
Operational Excellence
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Optimization of the user experience across all touchpoints
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Deployment of high-performance acquisition levers
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Strengthening of conversion techniques (merchandising, pricing, promotional tactics, etc.)
Sustainable Performance
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Innovative customer loyalty strategies
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Profitability management through defined performance indicators
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Selection and integration of the right technological solutions
Analysis
Planning
Excellence
Customer Experience Optimization
Data-Driven Optimization of the Customer Journey
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In-depth data analysis to eliminate friction at every key stage
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Acquisition: Attracting ideal customers
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Conversion: Turning interest into action
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Retention: Building lasting relationships
Measuring & Managing Customer Satisfaction
NPS (Net Promoter Score) measurement to improve customer satisfaction
Omnichannel Conversational Strategy
Personalized and consistent dialogue with your customers across touchpoints:
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Relationship marketing (eCRM)
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Social media
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Instant messaging (SMS, WhatsApp)
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Emerging conversational channels
Optimization
Data analysis
Strategy
Digital Transformation
Analysis of strategic alternatives
• Co-construction of the transformation plan and define the change management processes as well as the necessary tools
• Implementation of short-term tactical actions
• Development of a medium and long term roadmap.
Support and implementation
• Establishment of a dedicated management structure: committees, definition of actors and roles
• Training and support for teams
Desirable future
Transformation plan
Implementation and management
Marketing & Sales Support
Digital Marketing Strategy
• Development of SEO and content marketing strategies to increase online visibility and attract qualified traffic
• Advertising budget management and arbitration to maximize return on investment (ROI)
• Supervision of teams and/or management of external agencies
Analysis and Reporting
• Configuring analytics tools to track eCommerce performance and gain actionable insights
• Production of regular reports and provision of insights to guide strategic decisions
Budget management
Analysis
Management
Training and Support
Team Training
• Organization of workshops and training for internal teams on specific topics such as generative artificial intelligence, customer experience optimization, and the use of eCommerce technologies
Support
• Configuring analytics tools to track eCommerce performance and gain actionable insights
• Production of regular reports and provision of insights to guide strategic decisions
Workshops and training
Analysis tools
Report and insights
Artificial Intelligence
Team Acculturation
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Organizing interactive sessions on generative AI, its applications in optimizing customer experience, and its integration with eCommerce technologies
Implementation
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Evaluating opportunities to integrate AI into your existing processes to maximize operational efficiency
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Establishing an iterative optimization process to refine AI models and maximize return on investment
Acculturation
Opportunities for integration
Processes
