20 questions, 20 answers
The walk-in consultation
Should I book a consultation even if my site is doing "pretty well"?
The CAC that's doing "pretty well" is often the patient who won't admit to drinking ten Google Ads a day. We come look at the prescription together, no judgment
Is the free diagnosis really free, or is there a hidden vaccine behind it?
Really free. We examine your conversion funnel, tell you where it's bleeding, and you leave with the prescription even if you never come back. The Hippocratic Oath, e-commerce edition
Do you also treat sites that are in a desperate state?
We've seen worse than a 92% cart abandonment rate. As long as there's a domain name, there's hope
Will artificial intelligence replace my customer service?
It will mostly replace the 40 "Hi, have you had time to look at my file?" messages your team has been retyping by hand for three years. The rest, we discuss in consultation
How long does a treatment last?
Shorter than a Netflix subscription you forgot to cancel back in 2021
Will I have to change everything on my site?
No. We don't prescribe full amputation for a common cold. Some sites just need paracetamol, not surgery
Does the Digital Doctor really wear a white coat?
Only on days when the bounce rate goes above 80%. The rest of the time, jeans and good vibes!
Do you guarantee results?
We guarantee an honest diagnosis, a clear prescription, and zero name-dropping of "disruptive synergies". Results also depend on whether you follow the treatment through
What happens if I don't follow the prescription?
Nothing dramatic. Your P&L just keeps its chronic cough, quietly, in the corner
Can I have a remote consultation?
Yes, the clinic also does teleconsultations. No waiting room, no outdated magazines required
Does the Digital Doctor also prescribe antibiotics for a slow server?
No, a slow server mostly needs rest and a good cache, not amoxicillin
Do I need a second opinion before trusting you?
Always. We even encourage it, as long as the second opinion doesn't open with "let's disrupt your ecosystem"
Do you bill by the hour or by the nervous breakdown avoided?
We bill a flat fee. Nervous breakdowns avoided are included at no extra charge
Is the glossary actually useful or just there to look serious?
Both. It explains CAC and LTV without jargon, so you can finally shine in your next board meeting. Missed it? Right this way: the glossary
What do you do if my site has a cold and a broken leg at the same time?
We treat the broken leg first. A beautiful design is useless if nobody makes it to checkout
Does the Digital Doctor do booster shots?
Yes, it's called a monthly check-in, and it hurts a lot less than a vaccine
Can I book a consultation just to complain about Meta Ads?
That's half the appointment for most patients anyway
How many "Digital Doctors" are there, I see several sites mentioning one?
Just one, Arnaud Guedj, founder of Nexperio. The others are probably clinical cases we haven't treated yet
Do you accept patients who already consulted three agencies before us?
They're often our best patients. They show up with the full file and a real will for it to finally work
What if I'm still not convinced after reading this FAQ?
Then book a consultation and let us convince you in person, coat or no coat